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Eric Yuan, CEO of Zoom, has talked about his idea for the future of work: AI-powered digital twins that go to meetings for their users. Yuan talked about Zoom’s plans to become a “AI-first company” in an interview. This means that AI will be used to simplify chores and make day-to-day work less dependent on people.
Digital twins are the way of the future of work.
This is how Yuan sees these AI versions, or “digital twins”: as semi-autonomous copies of people that can talk to and make decisions for people on Zoom and other places without the person being there⁴. This might make it possible for people to go to more than one meeting at once or give tasks to their digital twin⁹.
AI-First Business
Zoom is looking into ways to use AI to handle work tasks like checking and responding to emails as part of its move to become an AI-first business. Yuan could even picture getting a message from someone telling him that his digital twin isn’t responding to a message they sent him′.
Where Digital Twins Are Going
Yuan thinks that one day, every person will have their own unique AI model, or “digital twin,” that can act like them and make choices for them⁹. He thinks this kind of future will happen in five or six years.
Some worries and criticisms
The thought of AI copies going to talks is interesting, but it has also made AI experts worried. They say that AI models can make text that sounds like it was written by a person, but they are still a long way from being able to think like a person.
In sum, Zoom’s idea of AI clones joining meetings is a big and bold one for the future of work². But it also brings up important questions about what AI can and can’t do and what the moral consequences of using AI in this way are.
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2Zoom CEO is developing a strange solution to excessive work meetings
